Legal

Customer Policies for Farm Where You Live Marketplace

Welcome to the Farm Where You Live Marketplace! These policies outline your rights and responsibilities as a customer. (SEE VENDOR POLICIES HERE) By using our marketplace, you agree to these terms and policies.

Refunds and Returns

  • Each vendor sets their own refund and return policies, which may vary from shop to shop. Please review the vendor’s policies on their store page before making a purchase.
  • If you have an issue with a product or order, contact the vendor directly for resolution.
  • Farm Where You Live Marketplace is not responsible for resolving disputes between customers and vendors but may mediate on a case-by-case basis for severe policy violations.

Order Fulfillment and Shipping

  • Vendors are responsible for shipping their own products. Shipping times, costs, and methods vary depending on the vendor.
  • Tracking information may be provided by vendors but is not guaranteed for every order.
  • If your order is delayed or you have concerns about shipping, please contact the vendor directly for updates.

Quality and Product Accuracy

  • Vendors are required to accurately describe their products with clear images and detailed information.
  • Farm Where You Live Marketplace is not liable for the quality, safety, or accuracy of the products sold by vendors. If you believe a product is misrepresented, please notify us immediately.

Payment Processing

  • All payments are securely processed through the Farm Where You Live Marketplace platform.
  • Any applicable taxes or fees will be displayed at checkout.

Code of Conduct

  • Customers are expected to maintain respectful communication with vendors and other marketplace users.
  • Any abusive, harassing, or fraudulent behavior will result in account suspension or termination.

Faith-Based Standards

  • Farm Where You Live is a faith-based company. As such, we do not permit the sale or promotion of items containing profanity, offensive imagery, or content that conflicts with our values.
  • If you encounter an item that violates these standards, please report it.

Dispute Resolution

  • Farm Where You Live Marketplace may step in to review cases where multiple complaints about a vendor arise.
  • However, Farm Where You Live is not responsible for losses, refunds, or damages related to transactions between customers and vendors.

Privacy and Data Protection

  • Your personal information, including email and payment details, will only be used for processing orders and necessary communication.
  • Vendors have limited access to customer information (such as name and shipping address) to fulfill orders.

Limitations of Liability

Farm Where You Live Marketplace is a platform connecting vendors and customers. We are not responsible for:

  • Vendor product quality or accuracy.
  • Delayed shipping or miscommunication between customers and vendors.
  • Any financial losses or damages related to purchases.

Contact Us

If you have questions or concerns about these policies, please contact us at office@farmwhereyoulivemarket.com